Do you remember when WhatsApp was used simply just for chatting with friends and a family? Now it is a huge tool used by businesses to expand their business through the internet. Millions of people in India use whatsapp for chatting, sharing information and support.
For business, it is to reply to all messages manually in a day. It takes a lot of time to reply to many messages, many queries. WhatsApp automation platform is really helpful for businesses to satisfy their customers through timely replies by using automation platform. This automation sends messages automatically, reminders and follow up which saves time and also keeps customers happy.
This is made easy by ItTalk by Imbibe Tech. It has its own built-in CRM, so there is no need for other software to be integrated. With the help of ItTalk’s Whatsapp automation platform, you can manage all customer messages in one place.
Why Use WhatsApp Automation- It’s Benefit
Reduce manual work
Automation reduces manual work by working on repeated tasks like automation of sending updates, reminders, answering the customers faq’s. There is no need to work on the same task for hours and focus on other important tasks.
Faster response
Nowadays, every customer expects a faster response from the company. Automation makes it easy for every business to satisfy their customers with a faster and accurate response.
Personalize messages
Messages can be personalised and automated by using customer information stored in CRM. By using customer names, sending messages based on their info makes them valued and satisfied with services provided.
Scale customer handling
When your business grows, the number of messages for queries and other information also increases. The customers and their messages are handled by automation. Whether it is 50 or 5000 messages, automation replies to all messages.
Save cost
When automation is used, operational costs also get reduced. Also there will be less manual work and the team can focus on their important things. Automation helps in saving time and operational costs of the business.
Where WhatsApp Automation Can Be Used
Customer Support
Automate your normal questions which are asked repeatedly, this will save your time and will give your customer an instant reply for their question.
Example:
“Hi! How can we help you? Keep Reply 1 for services, 2 for consultation, 3 for pricing.”
Lead follow-up
Automatically Follow up automatically with your customers to make sure that no lead is lost. This helps prospects into customers fastly.
Example:
“Hi [Name], would you like to schedule a consultation? Reply with Yes to confirm.”
Appointment reminder
To reduce the chances of missing appointments, automatic reminders are sent to customers. This helps customers to get reminders of their appointments, so they do not miss any of their sessions.
Example:
“Tomorrow is your appointment at 10 AM. Reply Reschedule to change your appointment time.”
Event notifications
Sending automatic updates for events, sessions or webinar improves the participation and engagement rate in events.
Example:
“Reminder: Tomorrow your session will start at 3 PM. Click here to join: [link]”
Internal alerts
Automation notifies the staff about meetings, tasks, or urgent requests instantly, this keeps teams informed and organized.
How to Setup WhatsApp Automation
Step 1: Check what need automation
List your tasks like customer support, follow-up, reminder, notification. Also set goals like fast reply, less work pressure and satisfied customers.
Step 2: WhatsApp Business Account
For whatsapp automation, you need a verified WhatsApp Business account. Include:
- Business name, info
- Dedicated phone number
- Approval for using WhatsApp API
Step 3: Choose right platform
ItTalk is an excellent WhatsApp API provider in India. It has its own built-in CRM, there will be no need for a third party tool for integration. Always look for this feature which selecting Whatsapp automation platform:
- Easy workflow
- Customer segmentation
- Message templates
Step 4: Create templates
Design the message template for customers including FAQ, appointment, follow-up, updates. Submit for approval. Only approved templates can be used for automated messaging.
Step 5: Build workflow
Connect WhatsApp with CRM. Use a trigger message on inquiry, appointment, task, events. If the question is too hard, get a fallback option to a human agent .
Step 6: Test and improve
Always have a check on metrics like open rate, response, customer reply. You can refine your messages according to performance, it will improve your workflow.
Best Tips for Whatsapp Automation
- Don’t spam your customer. Space out message to keep it natural.
- Use your customer names and details to keep it in a personalized way.
- Keep track of your automations to improve the engagement with your customers
- Always message to the customer who opt-in, consistency is essential.
Why is ItTalk Best Whatsapp Automation Platform
ItTalk provides the best WhatsApp automation platform with its own CRM. This means:
- There will be no need for third party integrations
- There will be full control over the customers data
- You can personalize message for your each client
- It is easy to set up and manage
ItTalk is a trusted and reliable WhatsApp API provider in India, we make sure that messages are delivered on time, 24/7 support, and seamless automation for all businesses with the communication needed with their customers.
Conclusion
For every business, automation in whatsapp is very important. By having automation whatsapp helps in saving time, reply fast and keep your customer happy with communication. Use ItTalk as Whatsapp Automation Platform with its built-in CRM.
It is easy to set up, reliable and there is no need for other software while working with ItTalk software. Start automation today and make messages fast, smart as well as personal.
Your all customer messages can be managed at one place. Your customers don’t have to wait longer for replies as automation replies instantly to customers to their queries. This reduces the work stress on the team and saves time. Grow your business without any extra effort and save your time.
Book your demo today with ItTalk by Imbibe Tech !
