The best way to travel is without any hassle, right? In a perfect world, traveling would be just like living at home – with no surprises. But we all know that the world is not perfect and preparing for the next travel can be pretty complicated for your customers.
The travel industry is growing, and it continues to grow, so there are a lot of travel-related tasks that need to be done on a regular basis.
Travel agencies face challenges meeting the expectations of travellers and sustaining customer satisfaction as the number of travellers increases year after year.
Every customer is not the same. There are different kinds of expectations, needs, and wants to be fulfilled in this sector.
And that is why more and more agencies are using technology or software products to help them stay organized and help with everything related to travel.
A travel CRM—or Customer Relationship Management software—establishes an umbrella of customer activity, giving your travel business a consistent place to keep all your data.
Travel CRM is one of the fastest-growing verticals in the marketing department. The fact is that travel businesses are becoming more tech-savvy and are looking for software solutions to help market their brand and customers.
Travel CRMs improve business communications, streamline operations and offer a better travel experience. And that’s why you need to choose the best travel CRM solution for your business.
As a software development and IT consulting company, Imbibe specializes in developing customized travel CRM software from the ground up to provide a platform to travel agencies for processing tickets, holiday packages, and accommodation packages without any hassle.
Now, let’s have a look at how adopting one according to your needs can provide all these benefits.
Provides a robust customer base
A robust CRM tool provides a dynamic database of customer information rather than a static repository of data. The database not only houses client information but allows you to track all relevant customer interactions with your business across the length and breadth of your sales cycle.
Streamline the reservation process
What do most travel agencies, tour operators and online travel agents have in common? A reservation process that has not changed for decades. While some travel companies are still dealing with lengthy paper-based communication and passive self-bookings initiated by their clients, more and more service providers nowadays strive to utilize up-to-date technology when it comes to reservation management systems.
The CRM for the travel industry helps you to have complete information of
the booking process and also ensures the visibility of payments, bookings and service history, etc.
Enables tracking prospects
You can utilize the tracking feature to sort different types of customer interaction, like making a call, setting an appointment, planning a flight, or booking a hotel or lodging.
By providing lead insights at a glance, you can tailor your communications to your leads and help them progress through the sales cycle.
Schedule automated reminders
Travel advisors and their clients need to stay updated on overbooked activities and cutoff times. A travel service CRM makes this simple by permitting you to plan automated reminders for your sales team and customers.
You can use automated reminders to help representatives follow up on scheduled actions to ensure they’re delivering a consistent, high-quality customer experience.
If you own a travel agency, or a travel management company. Feel free to reach us, the best IT consulting and software development company that helps you manage customer information, travel packages and services, and bookings through a single software application.